A delivery note is a document provided by the seller or supplier that accompanies a shipment of goods. It lists the items included in the delivery, serving as a record to verify that the correct products have been shipped and received.
The delivery note is an essential part of the shipping process, ensuring transparency and accuracy between the sender and recipient. It provides detailed information about the shipment and is often used alongside other shipping documents, such as invoices or bills of lading.
Key features of a delivery note include:
For example, a warehouse receiving a shipment can use the delivery note to cross-check items received against the purchase order, ensuring accuracy and accountability.
What’s the difference between a delivery note and an invoice?
While both relate to an order, a delivery note lists the items shipped without showing prices, whereas an invoice provides a detailed breakdown of products, prices, and payment details.
Is a delivery note legally required?
While not always legally required, it’s a best practice in e-commerce and order fulfillment to ensure accurate and transparent deliveries.
How is a delivery note used in the returns process?
If a customer wants to return an item, referring to the delivery note can help identify the product and order details, streamlining the returns process.
Do all e-commerce shipments include a delivery note?
While most do, it can vary based on the retailer’s practices and the nature of the order (e.g., digital products might not have a delivery note).
How does a delivery note enhance the customer experience?
It provides clarity to the customer about what items should be in the package, helping them quickly verify their order’s accuracy.
Can delivery notes be digital?
Yes, with the rise of e-commerce and digital tools, some businesses send electronic delivery notes, especially for services or digital products.
