Helping Customers to Take Control of Their Deliveries
Providing an excellent customer experience does not end at the moment of purchase. If you want to stand out from other ecommerce stores, you have to exceed the expectations of your customers right up through the delivery of their order and beyond. One way you can do that is by helping your customers to understand […]
Dealing With Holiday Ecommerce Fulfillment Issues
Between the impact of COVID-19 and recent changes and cutbacks at the USPS, retail analysts all agree that there is going to be extra strain on shipping companies. Exactly how big of an impact, nobody knows for sure, but some prognosticators are predicting we may see as many as 700 million gifts arrive late this […]
Preventing Shipping Damage for Ecommerce Deliveries
Unfortunately, the occasional damage during shipping is unavoidable. During the shipping process there is a chance that packages will be damaged because of improper handling, water exposure, or some other unforeseen accident. For some ecommerce merchants, this is a major concern. The damage is often out of their control, can be costly to repair or […]
Utilizing Package Inserts to Enhance the Customer Experience
It is no secret to ecommerce business owners that it can be challenging to attract new customers. Even harder sometimes is retaining those customers. Package inserts can be a great way to make customers feel special and build customer loyalty. Package inserts – which can be printed items, small gifts, or other surprises – are […]
What is The Amazon Effect?
Since its creation in 1994, Amazon has had an impact across the world, commonly referred to as “The Amazon Effect.” This can refer to Amazon’s impact on everything from online shopping, to shipping and order fulfillment, to what Amazon’s rise has meant for traditional brick and mortar retail businesses. We are going to look at […]
The Challenges Involved in Operating an Ecommerce Subscription Business
Running a subscription box ecommerce business has many advantages, including reducing inventory risk, boosting the lifetime value of each customer, and an overall boost to ROI. Customers love them, and the growth in the subscription box industry over the past 4-5 years shows that. Just like any other business, the subscription box business model does […]
Offering Affordable 2-Day Shipping
It would be impossible to argue that Amazon has not completely changed customer expectations with its Prime service providing free 2-day shipping on most items. In 2018, 36% of shoppers surveyed said that shipping taking too long was their primary reason for abandoning their shopping cart. If you want to reduce shopping cart abandonment, increase […]
What is a Stock Keeping Unit (SKU) and What Are They Used For?
In addition to identifying products, stock keeping units (SKUs) have many different uses and play a key role in a well-designed inventory management system. What Is a Stock Keeping Unit? A stock keeping unit (SKU) is a unique alphanumeric code assigned to items that defines them and allows them to be easily identifiable at the […]
What is Dimensional Weight Pricing?
For eCommerce merchants, one of the biggest expenses that can slash into margins and profitability is shipping fees. To stay competitive, most businesses need to be able to offer fast, reliable shipping which comes at a cost. Fortunately for merchants, competition among shipping carriers has kept prices reasonable in most cases, but to prevent deep […]
